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How Vitality Fuels Customer Engagement & Loyalty 

Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth

Why the Insurance Industry Needs Decision Platforms

Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help

How Hyper-Personalized Communications Can Stop Scams

Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

How to Fight Scams Through Better Classification and Effective Tagging

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

Will Brazil’s New Scams Regulation Drive Change in Latin America?

Latin America needs to get ready for the consequences of the growth of real-time payments

How Insurance Companies Can Seize the Potential of AI

Artificial intelligence is powering a lot of digital transformation and legacy modernization in insurance, but two big challenges remain before wider adoption is possible

APP Fraud: Get Ready Now for Global Scams Regulations

As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes

Watch the FICO World Fairness in Lending Session

Insightful financial inclusion video focused on fairness in lending

‘FICO Drift’: What Is It, and What Causes It?

FICO® Scores rank-order the likelihood of borrowers’ credit repayment risk - the relationship between the FICO Score and repayment odds can and does shift

The FICO® Score is Built to Last

For more than 30 years, the FICO® Score has been carefully developed to be robust and reliable assessments of credit risk throughout the credit cycle

Insurance Microservices Provide Needed Agility Today

Monolithic architecture hinders the evolution of cloud-hosted platforms — microservices are proving more effective at meeting insurers' demands for agility

Optimization and Automation Point the Way for Insurance Claims

In uncertain times, optimization and automation offer insurance claims departments what's needed most - speed, scale and control

How Might Buy Now, Pay Later Loans Impact FICO® Scores?

Key findings from FICO research on consumer credit files with recently opened Buy Now, Pay Later loans

BNPL in Credit Reports: How Could This Data Impact FICO Scores?

Key findings from FICO research suggests how the inclusion of Buy Now, Pay Later (BNPL) loan data in consumer credit report files could affect FICO Scores

The Role of AI Model Governance

In conversation with Scott Zoldi, FICO's Chief Analytics Officer.

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