Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
How Vitality Fuels Customer Engagement & Loyalty
Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
Why the Insurance Industry Needs Decision Platforms
Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
How Omnichannel Communications Improve Debt Collection
When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection
How Insurance Companies Can Seize the Potential of AI
Artificial intelligence is powering a lot of digital transformation and legacy modernization in insurance, but two big challenges remain before wider adoption is possible
Agile Collections Strategies Can Protect Loyalty in Tough Times
As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?
Insurance Microservices Provide Needed Agility Today
Monolithic architecture hinders the evolution of cloud-hosted platforms — microservices are proving more effective at meeting insurers' demands for agility
Debt Collection: Have We Learned the Lessons of the Last Crises?
While the current series of economic shocks may seem "unprecedented", there are clear lessons from past crises that should shape our collections strategies today
Even in a Crisis, the Best Collections Strategy Is to Avoid Collections
With as much as 50% of consumers experiencing financial difficulty soon, it's time to review your early and pre-collections strategy and processes
Optimization and Automation Point the Way for Insurance Claims
In uncertain times, optimization and automation offer insurance claims departments what's needed most - speed, scale and control
Meeting Debt Collection Challenges Amid a Squeeze on Income
In order to deal with the rising cost of living and other challenges, anyone managing collections portfolios and effective debt recovery strategies needs these capabilities
8 Success Tips for Debt Collection in the Pandemic
From identifying vulnerable customers to storing the right data, here are best practices for debt collection in the current pandemic
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