Two surveys of insurance industry executives show the challenges in insurers' digital transformation initiatives - here's how a platform approach closes the gaps

Machine Learning helps telcos prevent and protect against fraudsters

Building portfolio risk resilience into Collections & Recovery

Building portfolio risk resilience into customer management

Telco strategies depend on cross-selling and upselling services, which makes affordability analytics critical

Successful, cost-effective delivery of digital projects in banking hinges on five key steps

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention

Building resilience into Collections & Recovery

Legacy architecture shouldn’t be a bad thing, but legacy thinking will hold you back

Building resilience into customer management

In a world that has shifted away from an orderly and linear customer journey, we need a platform to understand how the game is evolving