Factors driving credit score decreases observed among student loan holders involved behaviors such as delinquency on credit products including bankcards, auto loans, and mortgages

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

As Hoist Finance shows, best practices in decision management – automation, digitization, centralization – also result in greener decisions

Research shows balance aggregation results in modest impact to FICO® Scores

Customers and regulators are both interested in sustainable finance - here's how banks and fintechs can use automated decisions to advance their ESG goals

Using decision modelling and optimisation techniques similar to those used in navigation applications can help improve business performance by over 30%

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

New data points to problems lenders have executing customer-centric collections

Analysis identified modest impacts to FICO Scores from forbearance-related potential increases in mortgage balance.

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Taking a forward-looking approach to debt management can help us manage the current crisis

The set-up of a score validation can greatly influence model performance results — and sometimes inflate them

Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.