Machine Learning helps telcos prevent and protect against fraudsters

Telco strategies depend on cross-selling and upselling services, which makes affordability analytics critical

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Successful, cost-effective delivery of digital projects in banking hinges on five key steps

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention

As Hoist Finance shows, best practices in decision management – automation, digitization, centralization – also result in greener decisions

Customers and regulators are both interested in sustainable finance - here's how banks and fintechs can use automated decisions to advance their ESG goals

Legacy architecture shouldn’t be a bad thing, but legacy thinking will hold you back

Using decision modelling and optimisation techniques similar to those used in navigation applications can help improve business performance by over 30%

In a world that has shifted away from an orderly and linear customer journey, we need a platform to understand how the game is evolving

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be