Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
FICO Xpress Optimization Surpasses AlphaEvolve’s Achievements
FICO’s global optimization solver outperforms Gemini AI-powered AlphaEvolve coding agent by improving solutions for complex, constrained math problems
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
GPU-Powered Optimization: FICO's Experience with NVIDIA cuOpt
NVIDIA is making cuOpt available to the open-source community, marking a significant milestone in optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
ESG Goals: Hoist Finance Makes Debt Resolution Greener
As Hoist Finance shows, best practices in decision management – automation, digitization, centralization – also result in greener decisions
Sustainable Finance: How Can Banks Make Greener Decisions?
Customers and regulators are both interested in sustainable finance - here's how banks and fintechs can use automated decisions to advance their ESG goals
Business Navigation: Taking the Optimal Route to Your Goals
Using decision modelling and optimisation techniques similar to those used in navigation applications can help improve business performance by over 30%
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