Courier scams have long been a problem, but the threat has gathered momentum in recent months

Machine Learning helps telcos prevent and protect against fraudsters

The United Kingdom and the Nordic region continue to lead Europe in terms of digital transformation and fraud loss reduction - but non-card scams are rising fast

Telco strategies depend on cross-selling and upselling services, which makes affordability analytics critical

Successful, cost-effective delivery of digital projects in banking hinges on five key steps

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention

As Hoist Finance shows, best practices in decision management – automation, digitization, centralization – also result in greener decisions

Customers and regulators are both interested in sustainable finance - here's how banks and fintechs can use automated decisions to advance their ESG goals

Legacy architecture shouldn’t be a bad thing, but legacy thinking will hold you back

Using decision modelling and optimisation techniques similar to those used in navigation applications can help improve business performance by over 30%

In a world that has shifted away from an orderly and linear customer journey, we need a platform to understand how the game is evolving