Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

The next era of global digital transformation may offer cheaper, more accessible internet for all, improving banking for the developing world

Businesses threatened by data-driven disruptors need to adopt a similarly disruptive mind-set to ensure they stay relevant to their customers

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

The speed of 5G roll-out should make better data-driven decisioning a priority for multiple industries

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

New data points to problems lenders have executing customer-centric collections

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Taking a forward-looking approach to debt management can help us manage the current crisis

Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.

It’s easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry.