A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

As telcos make the transition from on-premises to cloud-based platform solutions, they need to get maximum value from the data sets, information sources and insights available

Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile

The next era of global digital transformation may offer cheaper, more accessible internet for all, improving banking for the developing world

Businesses threatened by data-driven disruptors need to adopt a similarly disruptive mind-set to ensure they stay relevant to their customers

The speed of 5G roll-out should make better data-driven decisioning a priority for multiple industries

Automate the prescreen process and create personal and frequent campaigns