Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
FICO’s Leadership in Optimization – Interview with Timo Berthold
In his interview for the podcast “Subject to”, FICO’s Timo Berthold discusses his career in computational optimization and mixed integer programming
FICO Scientist Honored at Leading Operational Research Conference
FICO’s Claudio Gambella was a member of a team awarded at EURO 2024 for its work in mathematical optimization
Advancing the Science of Optimization: FICO & Zuse Institute Berlin
FICO partners with Zuse Institute Berlin on critical research into mathematical optimization
The Power of Optimization: Solving a Dire Water Access Problem
The SEIO-BBVA prize for best applied contribution in operations research goes to a team including FICO’s Selene Silvestri
Low-Orbit Satellites May Improve Banking for Developing World
The next era of global digital transformation may offer cheaper, more accessible internet for all, improving banking for the developing world
Learning from Data-Driven Disruptors - Before It's Too Late
Businesses threatened by data-driven disruptors need to adopt a similarly disruptive mind-set to ensure they stay relevant to their customers
Combining 5G and Digitisation to Win More Opportunities
The speed of 5G roll-out should make better data-driven decisioning a priority for multiple industries
The Santa Challenge 4: Fly with Fewer Reindeer!
Two of Santa's reindeer are self-isolating - how can he make the flight with less speed? FICO optimization shows him how!
MIP Benchmarking: Don't Abuse the Standards
The mathematical optimization community already has a clear set of standards for MIP benchmarking - these should be followed.
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