Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Low-Orbit Satellites May Improve Banking for Developing World
The next era of global digital transformation may offer cheaper, more accessible internet for all, improving banking for the developing world
COVID Vaccine Fraud: Be Wary of the Scammers
Review the latest scams emerging and run through a checklist of how to protect yourself and your loved ones
Learning from Data-Driven Disruptors - Before It's Too Late
Businesses threatened by data-driven disruptors need to adopt a similarly disruptive mind-set to ensure they stay relevant to their customers
VIDEO: The Galloping Growth of Merchandise Muling
Like money muling, merchandise muling isn’t new, but detective Jesse Gossmann explains how this work-from-home scam has exploded during the pandemic
Combining 5G and Digitisation to Win More Opportunities
The speed of 5G roll-out should make better data-driven decisioning a priority for multiple industries
5 Ways to Protect Yourself Against Tax Refund Fraud
Looking for Your Tax Refund? So Are Fraudsters.
What is the Electronic Consent Based Verification Service (eCBSV)?
Will eCBSV stop synthetic identity fraud?
5 Steps to Stop Identity Fraud and Improve the Digital Experience
Finding the right balance between security and convenience can be a challenge - here's how to approach it
The Santa Challenge 2 – Analyze All That New Data!
Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?
5 Ways to Combat Fraud During the Holidays
Black Friday and the holiday season will bring more fraud attempts - here's how to protect yourself
Four Wheelin’: Fighting Auto Finance Application Fraud
An estimated 10% to 15% of auto finance companies’ bad debt book classify as first-party fraud.
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