A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

The mobile money revolution started in Africa with Vodafone and M-Pesa is picking up momentum

It's time to review your expected credit loss models and impairment analysis as part of sound model management

Four insights on the possible state of the debt collection industry in the United States

Automated communications increase revenues and customer service while decreasing the cost of collections

How analytics can supplement and enhance efficiencies in Collections

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

This is the time to look at new tools, new strategies, and new approaches to customer service.

Automated predictive and prescriptive analytics can enhance collections operations

Advanced, automated communication will allow organizations to reach more consumers with fewer agents.

Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.

Collections teams are now responsible for more customers than ever — are they ready?

Beyond short-term impacts, portfolios, workforces and operating models are changing

Are you using the right technology solutions to enhance your operations, improve your bottom line and deliver better customer service in collections?

Can the banking industry match the innovative approaches used in utilities?