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Debt Collection in the Pandemic: Compassion Is Critical to Success

A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

Mobile Money: African Tech Start-Ups Catch Investors' Eyes

The mobile money revolution started in Africa with Vodafone and M-Pesa is picking up momentum

Risk Model Management: 8 Factors for Reassessing ECL

It's time to review your expected credit loss models and impairment analysis as part of sound model management

Expanding Access to Credit Through Alternative Data

The UltraFICO Score enables lenders to make more refined credit decisions than they can with the traditional FICO Score alone.

FICO Score XD 2 and Innovations in Financial Inclusion

A key point that the experts underscored during the Financial Inclusion sessions at LendIt was that expanding financial inclusion is a win-win proposition.

Look Out for Customer Experience Strategy Sinkholes!

Are You on the Right Path to Customer Experience Maturity?

Your Customer Experience Management Is SO Immature!

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