2025 Bank Policy Predictions: Another Swing of the Political Pendulum
Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals
Policy Predictions 2024: Navigating Regulatory Uncertainty in Banking
Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected
Four 2023 U.S. Policy Predictions for Financial Services Companies
Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023
Public Policy Predictions 2022: What's Coming for Financial Services
From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy
Debt Collection in the Pandemic: Compassion Is Critical to Success
A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period
Mobile Money: African Tech Start-Ups Catch Investors' Eyes
The mobile money revolution started in Africa with Vodafone and M-Pesa is picking up momentum
Risk Model Management: 8 Factors for Reassessing ECL
It's time to review your expected credit loss models and impairment analysis as part of sound model management
Collection Predictions 2021: Uncertainty and Opportunity
Four insights on the possible state of the debt collection industry in the United States
Financial Policy Predictions 2021: Meaningful Changes Ahead
2021 is poised to bring about some meaningful and positive developments in Washington for the financial services industry
Successes from Automating Communications in Collections
Automated communications increase revenues and customer service while decreasing the cost of collections
Analytics or Human Experience? The Answer is Both
How analytics can supplement and enhance efficiencies in Collections
Collections Post-Pandemic: Ramping up Collection Activities
This is the time to look at new tools, new strategies, and new approaches to customer service.
Collections Post-Pandemic: Analytics & Automated Communications
Automated predictive and prescriptive analytics can enhance collections operations
Collections Post-Pandemic: Automating Customer Communications
Advanced, automated communication will allow organizations to reach more consumers with fewer agents.
Collections Post-Pandemic: Re-thinking the Business of Collections
Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.
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