A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

The mobile money revolution started in Africa with Vodafone and M-Pesa is picking up momentum

It's time to review your expected credit loss models and impairment analysis as part of sound model management

Four insights on the possible state of the debt collection industry in the United States

Automated communications increase revenues and customer service while decreasing the cost of collections

How analytics can supplement and enhance efficiencies in Collections

This is the time to look at new tools, new strategies, and new approaches to customer service.

Automated predictive and prescriptive analytics can enhance collections operations

During the COVID-19 pandemic, we can see that having fewer community banks hurts consumers in critical moments.

Advanced, automated communication will allow organizations to reach more consumers with fewer agents.

Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.

Over the next decade, the guiding ethos of fintech will evolve beyond 'move fast and break things'.

Are you using the right technology solutions to enhance your operations, improve your bottom line and deliver better customer service in collections?

A conversation with Aite Group's Julie Conroy and Neuro-ID's Jack Alton.

Tax agencies have a limited amount of resources to pursue tax compliance activities (collections and audit).