Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Review the latest scams emerging and run through a checklist of how to protect yourself and your loved ones

Like money muling, merchandise muling isn’t new, but detective Jesse Gossmann explains how this work-from-home scam has exploded during the pandemic

A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

The mobile money revolution started in Africa with Vodafone and M-Pesa is picking up momentum

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

It's time to review your expected credit loss models and impairment analysis as part of sound model management

Looking for Your Tax Refund? So Are Fraudsters.

Will eCBSV stop synthetic identity fraud?

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

Finding the right balance between security and convenience can be a challenge - here's how to approach it

Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?

Black Friday and the holiday season will bring more fraud attempts - here's how to protect yourself

New data points to problems lenders have executing customer-centric collections