Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Understanding Overdraft Programs (Part 2): A New Approach to Overdraft
The pitch for overdraft alternatives.
Understanding Overdraft Programs (Part 1)
A conversation with David Pommerehn, Consumer Bankers Association (CBA)
Debt Collection in the Pandemic: Compassion Is Critical to Success
A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period
Mobile Money: African Tech Start-Ups Catch Investors' Eyes
The mobile money revolution started in Africa with Vodafone and M-Pesa is picking up momentum
Risk Model Management: 8 Factors for Reassessing ECL
It's time to review your expected credit loss models and impairment analysis as part of sound model management
“The Art of the Possible” in Promotional Pricing for Deposits: A Precise, Multi-Lever Approach
There are many possibilities for deposit promotions that provide multiple levers to deliver differentiated value for the customer and benefits for the bank.
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