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How to Get Better Results from Your ‘Lift and Shift’ Project

Moving to a ‘Lift, Shift and Enhance’ strategy can deliver substantial growth and future-proof your operation

Courier Scams – How They Work and How to Fight Them

Courier scams have long been a problem, but the threat has gathered momentum in recent months

European Card Fraud in 2021: Winners, Losers and Scams

The United Kingdom and the Nordic region continue to lead Europe in terms of digital transformation and fraud loss reduction - but non-card scams are rising fast

Debt Collection in the Pandemic: Compassion Is Critical to Success

A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

Mobile Money: African Tech Start-Ups Catch Investors' Eyes

The mobile money revolution started in Africa with Vodafone and M-Pesa is picking up momentum

Risk Model Management: 8 Factors for Reassessing ECL

It's time to review your expected credit loss models and impairment analysis as part of sound model management

Data-Driven Strategies: Looking Beyond the Commonplace

In this post, I explore the benefits of applying data-driven techniques to strategy design.

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