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Loan Origination Automation: Faster Approvals, Reduced Risk

Optimize your loan origination process with automation that speeds approvals, cuts costs, and improves customer satisfaction for credit risk leaders

Survey: What Makes a Great Customer Experience?

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

Bank Primacy: Survey Reveals Secrets to Customer Loyalty

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers – Four Pointers to Success

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Determining the Next Best Action to Grow Customer Relationships

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

How Digital Twins & Simulation Improve Credit Line Management

Business outcome simulation enables business users to simulate changes to strategy and quickly make informed decisions to help reduce risk and enhance profitability

Meeting the Customer Affordability Challenge at Speed and Scale

The ability to offer full control of affordability strategies and models to ensure agility, flexibility and transparency really matters — because it’s getting ever more complex

Meeting Future Leaders in AI and Machine Learning

Talking with A-level students at Winstanley College, Wigan, gave me hope for the future of data science

3 Success Stories Show Customer-Centric Decisions Pay Off

From South America to South Africa, businesses are using centralized decisioning to connect with customers

Creating Credit Opportunities with Open Banking

Open Banking has the potential to empower more choice for millions more consumers in Europe and Africa - better analytics and breaking down banking silos will be key

Filling the US$3.4 Trillion SME Funding Gap

Access to the broadest datasets available, investment in the right technology and application of AI and automation can be a win-win for lenders and SMEs seeking funding

Debt Collection in the Pandemic: Compassion Is Critical to Success

A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

Mobile Money: African Tech Start-Ups Catch Investors' Eyes

The mobile money revolution started in Africa with Vodafone and M-Pesa is picking up momentum

Risk Model Management: 8 Factors for Reassessing ECL

It's time to review your expected credit loss models and impairment analysis as part of sound model management

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