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How to Build a Winning Customer Communication Strategy to Reduce Fraud and Improve Debt Resolution

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

Canada Bankcard Industry Benchmarking Trends: Q2 2025  

Credit card insights uncover developing financial pressures affecting many Canadians

Canada Bankcard Industry Benchmarking Trends: Q1 2025

Credit card data reveals many Canadians are struggling to pay off their monthly balances

Rising Delinquencies in Canada Point to Need for Stress Testing

Canadian cards data for the second quarter of 2023 shows the need for lenders to project unexpected rapid shock to portfolios, staffing, and expenses

Using Real-Time Communications to Defend Against Fraud

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Subscription Fraud: 6 Analytics Capabilities You Need to Fight It

Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud

Conducting Experiments in Credit Management: 4 Best Practices

Experiments in credit management can lead to great gains in profitability and other metrics - here are four guiding principles to boost your success

4 Data Best Practices for a Timeless Digital Customer Experience

Data can be a strategic asset to help you produce real time insights that will generate long-term business value, and support customer needs.

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