FICO risk benchmarking data covering roughly 90% of card transactions in Canada reveals a market at an inflection point - improving delinquencies mask structural shifts in payment

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Credit card insights uncover developing financial pressures affecting many Canadians

Credit card data reveals many Canadians are struggling to pay off their monthly balances

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

FICO's Canadian Bankcards Industry Benchmarking Trends for Q2 2024 show monolines delinquencies have reached pre-COVID levels

What are the strategies that are reshaping the battle against prepaid card fraud within the realm of mobile wallets?

Canadian cards data for the second quarter of 2023 shows the need for lenders to project unexpected rapid shock to portfolios, staffing, and expenses

Ready for a recession? An insider look at bankcard and consumer trends in Canada

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers

Bank of Canada makes major rate hike and consumer inflation increases; low unemployment rate continues

Canada Sees Low Unemployment, But Rising Inflation – How Will This Affect Bankcard Usage?

Measuring the right things matters - if fraud reduction comes at a cost to customer experience, you may have the wrong fraud KPIs