FICO risk benchmarking data covering roughly 90% of card transactions in Canada reveals a market at an inflection point - improving delinquencies mask structural shifts in payment

The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Credit card insights uncover developing financial pressures affecting many Canadians

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Credit card data reveals many Canadians are struggling to pay off their monthly balances

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

FICO's Canadian Bankcards Industry Benchmarking Trends for Q2 2024 show monolines delinquencies have reached pre-COVID levels

Highlighting results from FICO’s 2023 FICO® Resilience Index 2 benchmarking reports

Canadian cards data for the second quarter of 2023 shows the need for lenders to project unexpected rapid shock to portfolios, staffing, and expenses

Ready for a recession? An insider look at bankcard and consumer trends in Canada

Building portfolio risk resilience into customer acquisition

This four-part series looks at embedding portfolio risk resilience into decisions across the credit lifecycle through targeted application of the FICO® Resilience Index

Highlighting results from FICO’s release of FICO® Resilience Index benchmarking reports for 2022