FICO risk benchmarking data covering roughly 90% of card transactions in Canada reveals a market at an inflection point - improving delinquencies mask structural shifts in payment

FICO Score 10T includes rental data, but consumers can only experience the benefit of this to the extent that their rental data is reported to the CRAs

The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Credit card insights uncover developing financial pressures affecting many Canadians

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Credit card data reveals many Canadians are struggling to pay off their monthly balances

Credit union lenders need to be mindful of balancing opportunity and risk with their credit decisions

New reporting of student loan delinquencies among key drivers of the downward shift of credit scores

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Debt and missed payments continue to rise, contributing to a change in the average

FICO's Canadian Bankcards Industry Benchmarking Trends for Q2 2024 show monolines delinquencies have reached pre-COVID levels

People with no current debt can – and often do - have a credit score higher than the national average

What are the drivers behind this consumer shift in the loan payment hierarchy to pre-pandemic norms and is it likely to last?