FICO risk benchmarking data covering roughly 90% of card transactions in Canada reveals a market at an inflection point - improving delinquencies mask structural shifts in payment

The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Credit card insights uncover developing financial pressures affecting many Canadians

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Credit card data reveals many Canadians are struggling to pay off their monthly balances

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

FICO's Canadian Bankcards Industry Benchmarking Trends for Q2 2024 show monolines delinquencies have reached pre-COVID levels

Courier scams have long been a problem, but the threat has gathered momentum in recent months

Canadian cards data for the second quarter of 2023 shows the need for lenders to project unexpected rapid shock to portfolios, staffing, and expenses

Ready for a recession? An insider look at bankcard and consumer trends in Canada

The United Kingdom and the Nordic region continue to lead Europe in terms of digital transformation and fraud loss reduction - but non-card scams are rising fast

Bank of Canada makes major rate hike and consumer inflation increases; low unemployment rate continues

Canada Sees Low Unemployment, But Rising Inflation – How Will This Affect Bankcard Usage?