Risk-Aware Marketing to Personalize Telco Customer Engagement
Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics
The Rise of Telco Cloud-Based Platform Solutions
As telcos make the transition from on-premises to cloud-based platform solutions, they need to get maximum value from the data sets, information sources and insights available
Delivering Trust for Risk-Aware Telcos - Using Data and Analytics
Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile
8 Risks Open Banking Poses to Financial Crime Compliance
Existing AML, counter-terrorist funding and KYC processes need attention due to the new ways third-party providers work under Open Banking
NFTs and Money Laundering - Are Fraudsters Becoming Artists?
As non-fungible tokens fetch millions of dollars in auctions, it raises questions about the connection between NFTs and AML
Illegal Wildlife Trade: What Banks Must Do
Gain insights on combatting money laundering and the illegal wildlife trade
Collection Predictions 2021: Uncertainty and Opportunity
Four insights on the possible state of the debt collection industry in the United States
The Opportunity for Credit Unions and Regional Banks to Win over Big Bank Customers
Automate the prescreen process and create personal and frequent campaigns
Successes from Automating Communications in Collections
Automated communications increase revenues and customer service while decreasing the cost of collections
Analytics or Human Experience? The Answer is Both
How analytics can supplement and enhance efficiencies in Collections
Collections Post-Pandemic: Ramping up Collection Activities
This is the time to look at new tools, new strategies, and new approaches to customer service.
Collections Post-Pandemic: Analytics & Automated Communications
Automated predictive and prescriptive analytics can enhance collections operations
Collections Post-Pandemic: Automating Customer Communications
Advanced, automated communication will allow organizations to reach more consumers with fewer agents.
Collections Post-Pandemic: Re-thinking the Business of Collections
Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.
5 Ways To Provide Better Customer Service In Collections
Are you using the right technology solutions to enhance your operations, improve your bottom line and deliver better customer service in collections?
Take the next step
Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.