Risk-Aware Marketing to Personalize Telco Customer Engagement
Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics
The Rise of Telco Cloud-Based Platform Solutions
As telcos make the transition from on-premises to cloud-based platform solutions, they need to get maximum value from the data sets, information sources and insights available
Delivering Trust for Risk-Aware Telcos - Using Data and Analytics
Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile
Key Digital Questions Financial Institutions Should Obsess About
How are financial institutions measuring the effectiveness and success of their digital transformation?
How Was Your Digital Collections Experience in 2020?
Five collections curveballs we saw the pandemic throw at the industry.
The Opportunity for Credit Unions and Regional Banks to Win over Big Bank Customers
Automate the prescreen process and create personal and frequent campaigns
Four Key Changes in Collections Since COVID-19 Struck
Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic
Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Is Your Collection Operation Stepping Up to the Pandemic Challenge?
Beyond short-term impacts, portfolios, workforces and operating models are changing
Creative Ways to Help Vulnerable Customers
Can the banking industry match the innovative approaches used in utilities?
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