The trend of automation of call centres

How are financial institutions measuring the effectiveness and success of their digital transformation? 

Five collections curveballs we saw the pandemic throw at the industry.

Until now, it has been very difficult for a lender to understand the pressures on any consumer in terms of their ability to absorb more credit and pay off the required instalments, without placing unbearable stress on their finances.

Lenders are looking for new ways to connect with the estimated 3 billion people worldwide who fall outside the credit ma...