Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row

What financial institutions need to compete with fintech threat disrupters

One of our digital banking commandments is that your organization needs to come together like a symphony orchestra in support of your customers, and that requires data integration

When it comes to secure digital banking, customers don’t mind if you overcommunicate - in fact, there are many areas where you can pester them a little

Here's one of the 11 commandments of digital banking: respect the fact that your customers are sharing their data with you by using it to deliver a better customer experience

While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels

Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience

Financial institutions are preparing for 2022 by pivoting their focus towards digital transformation initiatives that add real value for their customers – and their bottom line

FICO continues to be responsible for industry-changing innovations in AI, Financial Crime and Retail Credit Analytics.

Just as every orchestra needs a conductor, decision orchestration keeps all the rules and processes firing at the right times in your system

Microservices are small building blocks created to accomplish a business action or decision, and can be used throughout the business to increase efficiency and improve results

Unless you are good at generating the right data characteristics, or features, which are relevant to your business decisions, you cannot increase the value of big data