Real-Time Payments: What’s Ahead, and How to Fight Fraud
With more than 70 billion real-time payments last year worldwide, the risk of fraud is also growing in this relatively new channel
How is the Pandemic Driving Digital Transformation in Account Opening?
Top 5 takeaways from FICO 's North American consumer survey on Digital Account Opening
How the Double Zero Scam Works - A Con Exposed
Two vigilantes dive deep into the workings of a popular fraud scheme
Raising Elder Fraud Awareness to Prevent Real Estate Scams
Elders today are the targets of residential real estate fraud and scams - here are tips for financial caregivers and banks to combat this rapidly growing form of financial abuse
Collections Communications: Multi-Channel vs. Omni-Channel
Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be
Debt Collection Communications: Are You Doing It Right?
A new survey shows how many debt collectors are missing the mark in their contact strategies
Hindsight is 2020: Seven Financial Services Trends We Took Away from Last Year
From digital communications to better customer level view, what should financial services have done differently
Debt Collection: 5 Questions for Meeting Inbound Demand
The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities
Debt Collection in the Pandemic: Why UK Customers are Dissatisfied
New data points to problems lenders have executing customer-centric collections
Operational Resilience in Collections – Will You Meet the FCA’s Standards?
The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond
Debt Collection and COVID-19: Why a Vision Matters
Taking a forward-looking approach to debt management can help us manage the current crisis
Does Your Omnichannel Strategy Match What Customers Want?
Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.
Collections Managers — Do You Have “Willful Blindness”?
It’s easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry.
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