As the PSR’s response to authorized push payment fraud moves towards becoming law, what will the results be? Will there be unintended consequences? And what can banks do?

How well individuals respond to pre-delinquency measures often hinges on the strategies lenders use to engage with them

FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row

Fraud protection is now firmly on the radar for consumers and has risen substantially as a deciding factor - it could even be a competitive advantage for banks

What financial institutions need to compete with fintech threat disrupters

The removal of the mortgage market affordability test in the UK could pose challenges at a time when affordability is an important lending issue

Digital transformation, accelerated by the pandemic, has increased the threat of application fraud

More Than Half of UK Consumers Would Switch Banks if Theirs Was Involved in a Money Laundering Scandal

One of our digital banking commandments is that your organization needs to come together like a symphony orchestra in support of your customers, and that requires data integration

When it comes to secure digital banking, customers don’t mind if you overcommunicate - in fact, there are many areas where you can pester them a little

Poor awareness of authorised push payment fraud scams coupled with high customer expectations of banks’ abilities to deal effectively with fraud cases present a challenge

Here's one of the 11 commandments of digital banking: respect the fact that your customers are sharing their data with you by using it to deliver a better customer experience

While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels

Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience

Another year of pandemic-related upheaval will bring new European fraud scams and financial crime challenges