While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels

As we enter the third year of the global pandemic, what are the challenges facing debt collection and debt resolution professionals?

Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience

Financial institutions are preparing for 2022 by pivoting their focus towards digital transformation initiatives that add real value for their customers – and their bottom line

In this presentation from the Collections and Vulnerability conference, Bruce Curry lays out the case for customer-centric debt collection and its impact on a firm's performance

FICO continues to be responsible for industry-changing innovations in AI, Financial Crime and Retail Credit Analytics.

​​​​​​​The numbers speak for themselves because digital-first collections counts when it comes to tackling late-paying accounts

Automated dial-direct calls to late-paying customers continue to help recover around 5% of delinquent accounts

With more than 70 billion real-time payments last year worldwide, the risk of fraud is also growing in this relatively new channel

Top 5 takeaways from FICO 's North American consumer survey on Digital Account Opening

The time to invest in collections technology and improve your processes is now, not when the pandemic-driven debt tsunami hits

Signs to watch for, technologies that might help and recommendations on how to work with borrowers

Two vigilantes dive deep into the workings of a popular fraud scheme

Elders today are the targets of residential real estate fraud and scams - here are tips for financial caregivers and banks to combat this rapidly growing form of financial abuse

Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position