How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?

FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row

While the current series of economic shocks may seem "unprecedented", there are clear lessons from past crises that should shape our collections strategies today

With as much as 50% of consumers experiencing financial difficulty soon, it's time to review your early and pre-collections strategy and processes

What financial institutions need to compete with fintech threat disrupters

In order to deal with the rising cost of living and other challenges, anyone managing collections portfolios and effective debt recovery strategies needs these capabilities

One of our digital banking commandments is that your organization needs to come together like a symphony orchestra in support of your customers, and that requires data integration

When it comes to secure digital banking, customers don’t mind if you overcommunicate - in fact, there are many areas where you can pester them a little

From identifying vulnerable customers to storing the right data, here are best practices for debt collection in the current pandemic

Here's one of the 11 commandments of digital banking: respect the fact that your customers are sharing their data with you by using it to deliver a better customer experience