Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

How does progress in artificial intelligence stack up to the FICO credit score model?

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Blending artificial intelligence, machine learning and domain expertise in the design of credit scores - a video discussion with Agus Sudjianto

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

Orchestration enables enterprises to align controls, grab the best data, derive valuable insights and take the best actions to achieve specific outcomes

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

As customer interactions go completely online, digital identity verification and authentication help — but sophisticated authentication can’t stop all types of fraud