Evolving retail payments channels open the doors for fraudsters - let's look at the impact of shifting payments methods and ways to combat fraud

Orchestration (of both data and process) is one of the most potent weapons in fighting scams and fraud, and FICO enables potent orchestration capabilities.

When it comes to secure digital banking, customers don’t mind if you overcommunicate - in fact, there are many areas where you can pester them a little

Explainability in fraud management covers everything from how fraud systems work to how their models are trained to how they are fueled by the right data

Here's one of the 11 commandments of digital banking: respect the fact that your customers are sharing their data with you by using it to deliver a better customer experience

While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels

Sidhartha Dash of Chartis Research joins me for a video conversation on enterprise fraud management challenges, from technology convergence to explainability

Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience

If done properly, using AI and machine learning in fraud detection can clearly distinguish legitimate and fraudulent behaviors while adapting over time to new tactics

Financial institutions are preparing for 2022 by pivoting their focus towards digital transformation initiatives that add real value for their customers – and their bottom line

I predict that fraudsters will be so dialed in to our mobile lifestyles they will ply their trade in more ways and places than ever — including space

FICO continues to be responsible for industry-changing innovations in AI, Financial Crime and Retail Credit Analytics.

Supply chain issues aren’t the only things that can ruin your holidays this year

Cobots are collaborative robots, and they're part of the way financial services fight fraud and financial crime

Data accessibility and collaboration are critical as banks seek technology convergence to fight fraud and financial crime