New ways of managing auto finance decisions lead to faster loan approvals, better customer matching, fraud prevention, and cost reduction

The long-term value of a good customer decision far surpasses the short-term ROI

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

How can insurers build optimal claims administration strategies when their best claims experts are hitting the exits?

Are you seeing the people behind the data? Providing superb customer experience means achieving hyper-personalization at hyperscale

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

New study from Forrester shows the value of hyper-personalization and the gaps businesses face today

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Insurers need to make real-time decisions using advanced analytics, with interactive communications, based on a complete view of the customer

How data sharing can improve credit risk decisioning

What financial institutions need to compete with fintech threat disrupters

From BNPL to automated decisions with a human face, digital transformation trends are changing the way businesses work

Videos showcase how FICO Platform helps financial institutions improve customer satisfaction and build customer loyalty.

One of our digital banking commandments is that your organization needs to come together like a symphony orchestra in support of your customers, and that requires data integration