Here's one of the 11 commandments of digital banking: respect the fact that your customers are sharing their data with you by using it to deliver a better customer experience

While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels

Our top FICO Scores posts explored the expansive reach of the FICO® Score suite, as well as dispelling common misconceptions surrounding FICO® Scores.

The most popular posts in our Customer Development category dealt with credit card payments, open banking, trends for financial services and small business lending

The 5 top posts last year dealt with digital transformation in insurance, automated originations, responsible AI, model governance and, strangely enough, movies!

Our most popular fraud and financial crime posts explored trade-based money laundering, non-fungible tokens, buy now pay later scams, courier scams and good old credit card fraud

Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience

In an environment where the way we work, travel, meet and shop is changing, the world of credit is adapting quickly, driven by competitive, regulatory and customer pressures

Financial institutions are preparing for 2022 by pivoting their focus towards digital transformation initiatives that add real value for their customers – and their bottom line

FICO continues to be responsible for industry-changing innovations in AI, Financial Crime and Retail Credit Analytics.

Zoldi in conversation with Dr. Ganna Pogrebna, Professor of Business Analytics and Data Science at Columbia University

At FICO’s UK CRO Summit, industry leaders shared approaches to managing risk models in the pandemic and other challenges in risk management

In an uncertain environment, decision optimization gives you what you need most - speed and control

What are the steps that merchant acquirers should follow to ensure they can transform the onboarding process while limiting merchant risk?

With more than 70 billion real-time payments last year worldwide, the risk of fraud is also growing in this relatively new channel