A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Highlighting results from FICO’s 2023 FICO® Resilience Index 2 benchmarking reports

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

Building portfolio risk resilience into customer acquisition

This four-part series looks at embedding portfolio risk resilience into decisions across the credit lifecycle through targeted application of the FICO® Resilience Index

FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row

Highlighting results from FICO’s release of FICO® Resilience Index benchmarking reports for 2022

What financial institutions need to compete with fintech threat disrupters