A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

In his interview for the podcast “Subject to”, FICO’s Timo Berthold discusses his career in computational optimization and mixed integer programming

FICO’s Claudio Gambella was a member of a team awarded at EURO 2024 for its work in mathematical optimization

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO partners with Zuse Institute Berlin on critical research into mathematical optimization

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row

The SEIO-BBVA prize for best applied contribution in operations research goes to a team including FICO’s Selene Silvestri

What financial institutions need to compete with fintech threat disrupters