Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
The Future of Risk Management: Acquire and Engage Customers
How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Open Banking: What's Next for the US & Canada?
There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage
AI and Hyper-Personalization for the Insurance Industry
Artificial intelligence impacts personalization for insurance through predictive analytics that can be used to tailor insurance offerings to individual policyholders
For Asia’s Insurance Sector, It’s Digitize or Die
Asia’s insurance sector is at the front line of new era of wealth generation - the winners will be the insurers that have their digital transformation “house" in order
How to Increase Claims Processing Automation – 5 Questions to Ask
Automating claims processing right can help you reduce costs, improve outcomes, and assure patient and stakeholder satisfaction - here's how to think about it
Banking Predictions 2024: AI, Composability and More
Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape
How to Improve Patient Centricity for Commercial Health Plans
The advantages of a holistic, member-centric approach to healthcare are clear - as are the impacts of the failure to achieve member centricity
Business Simulation for Insurance: Best Practices and Getting Started
Business simulation can provide both the experimentation and the guardrails helping insurance companies explore multiple paths to success
Critical Steps to Improving Hyper-Personalization at Scale
Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers
Top 5 2023 Trends Redefining Banking Today
FICO’s 2023 Trends Report reveals what’s impacting the financial services industry
Claims Automation for Health Plans: Transformation with a Small “t”
By focusing on transformation with a small “t” that addresses measurable performance gaps, health plans and administrators can use claims automation to control costs and risk
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