Enterprise fraud management can break down fraud prevention operational silos so that fraud and abuse can be tackled at the customer level, rather than just the account level

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

Understand the impact of PSD3 and the key changes it creates for fraud prevention specialists

Fraudsters adapt rapidly, always on the lookout for new ways to exploit weaknesses in fraud defences and find new routes to their victims. How can fraud teams respond?

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

As real-time payments continue to grow globally, authorized push payment fraud scams follow. making intervention imperative

Artificial intelligence impacts personalization for insurance through predictive analytics that can be used to tailor insurance offerings to individual policyholders

Asia’s insurance sector is at the front line of new era of wealth generation - the winners will be the insurers that have their digital transformation “house" in order

Traditional fraud protection methods may not be effective in protecting the unbanked and underbanked population - a more careful approach is needed

Automating claims processing right can help you reduce costs, improve outcomes, and assure patient and stakeholder satisfaction - here's how to think about it

Scam regulations in Hong Kong, Singapore and Australia underline the need for action on the part of lenders and telcos

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

The advantages of a holistic, member-centric approach to healthcare are clear - as are the impacts of the failure to achieve member centricity

Business simulation can provide both the experimentation and the guardrails helping insurance companies explore multiple paths to success

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers