These best practices can help you not just meet regulators’ requirements but also increase the value your models add to the business

Here is useful information on how to assess alternative data and combine it with so-called traditional data to improve credit risk analytics

With the right technology it is now possible to drive out manual or high-friction interventions and offer seamless, near-instant credit decisions across multiple sales channels

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

A new supervisory statement from the Bank of England suggests stronger controls are needed, and the principles are good guidance for banks globally

Regulatory pressures and waning trust are among the factors forcing banks to better meet customers’ needs - here are some best practices

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

From identifying vulnerable customers to storing the right data, here are best practices for debt collection during the ongoing squeeze on household incomes

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers