A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Modest reduction in the average FICO® Score in Canada as recent consumer credit trends continue

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Monitoring a consumer's FICO® Score helps us understand how we got here and what may lie ahead for the average FICO Score

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row

FICO Score credit risk trends through the COVID-19 pandemic

What financial institutions need to compete with fintech threat disrupters

One of our digital banking commandments is that your organization needs to come together like a symphony orchestra in support of your customers, and that requires data integration