How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

Artificial intelligence impacts personalization for insurance through predictive analytics that can be used to tailor insurance offerings to individual policyholders

Asia’s insurance sector is at the front line of new era of wealth generation - the winners will be the insurers that have their digital transformation “house" in order

Automating claims processing right can help you reduce costs, improve outcomes, and assure patient and stakeholder satisfaction - here's how to think about it

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

The advantages of a holistic, member-centric approach to healthcare are clear - as are the impacts of the failure to achieve member centricity

Business simulation can provide both the experimentation and the guardrails helping insurance companies explore multiple paths to success

Courier scams have long been a problem, but the threat has gathered momentum in recent months

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

By focusing on transformation with a small “t” that addresses measurable performance gaps, health plans and administrators can use claims automation to control costs and risk

FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row

The United Kingdom and the Nordic region continue to lead Europe in terms of digital transformation and fraud loss reduction - but non-card scams are rising fast

What financial institutions need to compete with fintech threat disrupters