As merchant acquiring models evolve, fraud management must expand beyond traditional transaction monitoring toward a broader view of ecosystem governance

Merchant acquirers now demand sophisticated onboarding automation, dynamic pricing intelligence, and predictive analytics to win and retain profitable merchant relationships

The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Improve customer management and reduce losses from check fraud by managing payment hold strategies using analytics

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

Enhance your customer management strategies to boost enterprise revenue through overlimit authorisations

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

The benefits of active vs. passive use of FICO customer management technology are clear

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry