The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

Latin America needs to get ready for the consequences of the growth of real-time payments

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row