The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Modest reduction in the average FICO® Score in Canada as recent consumer credit trends continue

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Monitoring a consumer's FICO® Score helps us understand how we got here and what may lie ahead for the average FICO Score

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row

FICO Score credit risk trends through the COVID-19 pandemic

What financial institutions need to compete with fintech threat disrupters