How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

Credit unions saw a slowdown in severe delinquency impacting their credit card portfolios to finish 2024, with increases in average monthly spend and average balance

Credit card delinquency rates picked up in the back half of the year as spending slows

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

Credit card delinquencies are stabilizing in early buckets while consumers continue to spend

Credit card balances and severe delinquencies are growing but positive signs are starting to appear

Credit card balances continue to rise, early-stage delinquency begins to show signs of flattening

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

More consumers are carrying credit card balances despite high rates, and delinquency rates continue to rise

Higher prices keep customers in a pinch from making on-time payments

The pandemic caused behavioral impacts on credit card payments of consumers for revolving products, where the minimum due is a small percentage of the current credit card balance

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

Bankcard delinquencies exceed pre-pandemic levels, higher losses are forecasted ahead

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

Bankcard delinquencies continue to rise, higher losses are coming in 2023