UK Cards Data: September Data Shows Rising Consumer Stress
The FICO Credit Market Report for September shows a drop in spending and includes an increase in missed payments as cost-of-living pressures take hold
FICO Ranks Top 5 in the 2023 Chartis RiskTech100® Report
FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row
UK Card Risk Trends: Summer Data Indicates Challenges Rising
Erratic UK cardholder behaviour over the summer months reinforces challenging conditions for lenders
UK Credit Card Trends: From 2008 Crash to Cost-of-Living Crisis
Changes in card management, customer behaviour and regulations make card delinquencies and other trends very different from the crash of 2008
Tackling the Fintech Threat: A Guide for Banks and Credit Unions
What financial institutions need to compete with fintech threat disrupters
UK Credit Card Trends: Cost-of-Living Stress Starts to Show in Data
The signs of the cost-of-living crisis are still limited, with the biggest area of concern being a 3 percent increase in missed payments for new accounts
UK Cards Report: Credit Card Payments Yet To Show Signs Of Distress
The FICO Credit Market Report for March 2022 shows UK card repayments remain a priority for credit card holders, suggesting greater reliance on credit as costs rise
Digital Banking: Integrate Your Data, Systems, and Processes
One of our digital banking commandments is that your organization needs to come together like a symphony orchestra in support of your customers, and that requires data integration
UK Cards Report: Repayments Not Impacted by Cost of Living Hike
The FICO Credit Market Report for February 2022 shows UK card trends following typical post-seasonal spend and repayment patterns - will the cost of living rise show up soon?
Secure Digital Banking and Customer Communications
When it comes to secure digital banking, customers don’t mind if you overcommunicate - in fact, there are many areas where you can pester them a little
UK Cards Trends: Good Performance Despite Rising Living Costs
The FICO UK Credit Card Market Report for January 2022 shows strong financial management by consumers, but concerns remain over UK cards trends as fuel and other costs rise
Digital Banking Commandment: Respect Your Customers’ Data!
Here's one of the 11 commandments of digital banking: respect the fact that your customers are sharing their data with you by using it to deliver a better customer experience
UK Cards Report - Holiday Spend and More Missed Payments
Omicron didn't dampen Christmas spending, as balances increased - but so did missed payments and other signs of trouble on UK cards
Digital Banking: Humanizing the Customer Experience
While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels
11 Commandments of Digital Banking: The Customer Journey
Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience
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