Enterprise fraud management can break down fraud prevention operational silos so that fraud and abuse can be tackled at the customer level, rather than just the account level

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth

Understand the impact of PSD3 and the key changes it creates for fraud prevention specialists

Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help

Fraudsters adapt rapidly, always on the lookout for new ways to exploit weaknesses in fraud defences and find new routes to their victims. How can fraud teams respond?

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

As real-time payments continue to grow globally, authorized push payment fraud scams follow. making intervention imperative

Traditional fraud protection methods may not be effective in protecting the unbanked and underbanked population - a more careful approach is needed

Scam regulations in Hong Kong, Singapore and Australia underline the need for action on the part of lenders and telcos

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Artificial intelligence is powering a lot of digital transformation and legacy modernization in insurance, but two big challenges remain before wider adoption is possible

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

Monolithic architecture hinders the evolution of cloud-hosted platforms — microservices are proving more effective at meeting insurers' demands for agility