The Future of Risk Management: Acquire and Engage Customers
How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view
How Vitality Fuels Customer Engagement & Loyalty
Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth
Why the Insurance Industry Needs Decision Platforms
Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help
Open Banking: What's Next for the US & Canada?
There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage
Banking Predictions 2024: AI, Composability and More
Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape
How Insurance Companies Can Seize the Potential of AI
Artificial intelligence is powering a lot of digital transformation and legacy modernization in insurance, but two big challenges remain before wider adoption is possible
Critical Steps to Improving Hyper-Personalization at Scale
Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers
Top 5 2023 Trends Redefining Banking Today
FICO’s 2023 Trends Report reveals what’s impacting the financial services industry
Insurance Microservices Provide Needed Agility Today
Monolithic architecture hinders the evolution of cloud-hosted platforms — microservices are proving more effective at meeting insurers' demands for agility
FICO Ranks Top 5 in the 2023 Chartis RiskTech100® Report
FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row
Tackling the Fintech Threat: A Guide for Banks and Credit Unions
What financial institutions need to compete with fintech threat disrupters
Optimization and Automation Point the Way for Insurance Claims
In uncertain times, optimization and automation offer insurance claims departments what's needed most - speed, scale and control
Digital Banking: Integrate Your Data, Systems, and Processes
One of our digital banking commandments is that your organization needs to come together like a symphony orchestra in support of your customers, and that requires data integration
Secure Digital Banking and Customer Communications
When it comes to secure digital banking, customers don’t mind if you overcommunicate - in fact, there are many areas where you can pester them a little
Digital Banking Commandment: Respect Your Customers’ Data!
Here's one of the 11 commandments of digital banking: respect the fact that your customers are sharing their data with you by using it to deliver a better customer experience
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